Privacy Policy

Effective Date: 01 July 2026
Website/App Name: Hello Service
Company: Rex Star Pro Private Limited
Website: helloservice.in
Email: contact@helloservice.in
Phone: +91 7566373711, +91 9993943733
Location: Madhya Pradesh, India

1. Introduction

Welcome to Hello Service, a digital local service portal and service marketplace owned and operated by Rex Star Pro Private Limited.

Hello Service helps users search for local services and allows service providers, businesses, professionals, and organizations to list their services online. This Privacy Policy explains how we collect, use, store, share, protect, and manage your personal information when you use our website, mobile application, service portal, provider dashboard, admin system, contact forms, inquiry forms, listing forms, payment features, and related services.

By using Hello Service, you agree to the terms of this Privacy Policy.

2. Who We Are

Hello Service is a digital service platform owned and operated by Rex Star Pro Private Limited. All service listings, provider registrations, advertisements, payments, user inquiries, and platform operations are managed under Rex Star Pro Private Limited.

3. Information We Collect

We may collect the following types of information from users, customers, service providers, and website visitors.

3.1 Personal Information

We may collect:

Full name
Mobile number
WhatsApp number
Email address
City, state, and location
Address, if provided
Profile details
Inquiry details
Service requirement details
Login and registration details

3.2 Service Provider Information

If you register as a service provider, we may collect:

Business name
Owner name
Business category
Subcategory
Service description
Business address
City, state, and pincode
Contact number
WhatsApp number
Email address
Website and social media links
Business photos
Logo and cover image
Working hours
Service area
Business documents, if submitted for verification

3.3 Customer Inquiry Information

When a customer sends an inquiry, we may collect:

Customer name
Mobile number
WhatsApp number
Email address
Service required
Location
Message or requirement details
Date and time of inquiry

3.4 Payment Information

For paid plans, featured listings, verified badges, advertisements, or lead packages, we may collect payment-related information such as:

Plan selected
Payment amount
Payment status
Transaction ID
Invoice details
Payment date

We do not store full card, UPI PIN, net banking password, or sensitive banking credentials. Payments may be processed through secure third-party payment gateways such as Razorpay or other authorized payment providers.

3.5 Technical Information

We may automatically collect:

IP address
Browser type
Device type
Operating system
Pages visited
Search terms
Click activity
Call button clicks
WhatsApp button clicks
Location-based search activity
Cookies and similar tracking data

4. How We Use Your Information

We use your information for the following purposes:

To create and manage user accounts
To create and manage service provider profiles
To publish and manage service listings
To connect customers with service providers
To send customer inquiries to relevant providers
To allow users to call, WhatsApp, or contact providers
To verify service providers
To approve, reject, edit, or remove listings
To process paid plans and payments
To provide customer support
To improve website and app performance
To personalize search results
To prevent fraud, fake listings, spam, and misuse
To send important notifications and updates
To comply with legal and regulatory requirements
To improve marketing, analytics, and platform quality

5. Legal Basis and Consent

We collect and process personal information only for lawful and legitimate purposes related to the operation of Hello Service.

By submitting your information through our website, app, contact form, inquiry form, provider registration form, payment page, or service listing form, you give consent to Rex Star Pro Private Limited to collect, use, store, and process your information for the purposes mentioned in this Privacy Policy.

You may withdraw your consent or request deletion of your data by contacting us at contact@helloservice.in.

6. Sharing of Information

We may share limited information in the following cases:

6.1 With Service Providers

When a customer submits an inquiry, the customer’s name, mobile number, location, and service requirement may be shared with the selected service provider so they can contact the customer.

6.2 With Customers

Service provider information such as business name, contact number, WhatsApp number, address, category, description, working hours, photos, ratings, and reviews may be displayed publicly on Hello Service.

6.3 With Payment Gateways

Payment-related information may be shared with authorized payment gateway providers for processing transactions.

6.4 With Technology Partners

We may use third-party service providers for hosting, analytics, communication, maps, payment processing, SMS, email, WhatsApp links, and technical support.

6.5 For Legal Compliance

We may share information if required by law, court order, government authority, legal process, fraud prevention, dispute resolution, or protection of our rights.

7. Public Listings

Service provider profiles and business listings may be publicly visible on Hello Service. This may include:

Business name
Owner or contact person name
Business category
Service description
Address or service area
Phone number
WhatsApp number
Email address
Website and social media links
Photos and logo
Ratings and reviews

Service providers should not submit any information they do not want to be publicly displayed.

8. Cookies and Tracking Technologies

Hello Service may use cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze website traffic
Improve search results
Measure marketing performance
Prevent fraud and spam

Users may disable cookies through browser settings, but some features of the website may not work properly.

9. Location Information

Hello Service may use city, area, pincode, or location details to show relevant service providers near the user.

If location permission is enabled on the app or browser, we may use approximate location to improve local search results. Users can disable location permissions from their device settings.

10. Data Security

We use reasonable technical, administrative, and organizational security measures to protect user data from unauthorized access, misuse, loss, alteration, or disclosure.

Security measures may include:

Secure login system
Role-based access control
Admin approval system
Secure payment gateway
Data access restrictions
Spam and fake listing monitoring
Secure hosting environment
Regular system monitoring

However, no digital platform can guarantee 100% security. Users are responsible for keeping their login details confidential.

11. Data Retention

We may retain your information as long as necessary for:

Providing services
Managing listings
Processing inquiries
Maintaining business records
Resolving disputes
Legal compliance
Fraud prevention
Accounting and payment records

When information is no longer required, we may delete, anonymize, or archive it as per our internal policy and applicable law.

12. User Rights

Users may request:

Access to their personal data
Correction of inaccurate information
Update of profile or listing details
Deletion of personal data
Withdrawal of consent
Removal of service listing
Grievance redressal regarding data use

To make a request, contact us at:

Email: contact@helloservice.in
Phone: +91 7566373711, +91 9993943733

We may verify your identity before processing such requests.

13. Children’s Privacy

Hello Service is intended for users who are legally capable of using digital services. We do not knowingly collect personal data from children without proper consent from a parent or lawful guardian.

If we discover that children’s personal information has been submitted without proper consent, we may delete such information.

14. Reviews and User Content

Users may post reviews, ratings, comments, feedback, and service experiences. Such content may be publicly visible on the platform.

Hello Service reserves the right to moderate, edit, reject, or remove reviews that are fake, abusive, misleading, defamatory, promotional, illegal, or against platform policy.

15. Third-Party Links

Hello Service may contain links to third-party websites, WhatsApp, Google Maps, payment gateways, social media platforms, service provider websites, or external tools.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Users should read the privacy policy of third-party platforms before using them.

16. Payment and Refund Data

For paid listings, premium plans, verified badges, featured listings, advertisements, and lead packages, we may store payment records for accounting, support, invoice, renewal, and legal compliance purposes.

Refunds, if applicable, will be handled as per the Refund Policy of Hello Service.

17. Communication

By using Hello Service, you agree that we may contact you through:

Phone call
SMS
WhatsApp
Email
App notification
Website notification

We may contact you for:

Account updates
Service inquiries
Provider leads
Listing approval
Payment updates
Support requests
Promotional offers
Important platform announcements

Users may request to stop promotional communication by contacting us.

18. Fraud Prevention and Platform Safety

To protect users and providers, we may monitor activity to detect:

Fake listings
Spam inquiries
Fraudulent payments
Misleading information
Abusive behavior
Unauthorized access
Duplicate accounts
Policy violations

We may suspend, block, remove, or restrict accounts and listings that violate our policies.

19. Business Transfer

If Hello Service or Rex Star Pro Private Limited undergoes merger, acquisition, restructuring, sale of assets, partnership, or business transfer, user data may be transferred as part of business operations, subject to applicable law and protection measures.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Users are advised to review this Privacy Policy regularly. Continued use of Hello Service after updates means acceptance of the revised policy.

21. Grievance and Contact Information

For privacy-related questions, complaints, corrections, data deletion requests, or grievance redressal, please contact:

Hello Service
A Service Portal by Rex Star Pro Private Limited
Email: contact@helloservice.in
Phone: +91 7566373711, +91 9993943733
Website: helloservice.in
Location: Khajuraho Road, Bamitha Madhya Pradesh, India 471105

Grievance Officer: To be appointed / updated
Grievance Email: contact@helloservice.in

22. Consent Statement

By accessing or using Hello Service, submitting your personal information, creating an account, adding a service listing, sending an inquiry, making payment, or contacting any service provider through the platform, you confirm that you have read, understood, and agreed to this Privacy Policy.

23. Ownership Statement

Hello Service is a digital service platform owned and operated by Rex Star Pro Private Limited. All service listings, provider registrations, advertisements, payments, inquiries, and platform operations are managed under Rex Star Pro Private Limited.